Refund, Returns & Cancellation Policy

Effective Date: January 1, 2024 • Last Updated: April 5, 2026

This policy is issued by Wobooks SMC-Private Ltd ("WoBooks", "we", "us", or "our") and applies to all paid subscription plans purchased on wobooks.com. Please read this policy carefully before making a purchase.

Quick Summary: WoBooks offers a 14-day money-back guarantee on all new paid subscriptions. Refunds are processed within 7 business days. You may cancel at any time with no penalty.

1. Nature of Our Service

WoBooks is a software-as-a-service (SaaS) platform. We do not sell physical goods. Our subscriptions provide access to digital tools including website builders, point-of-sale software, e-commerce, and accounting features. As a digital service, traditional "returns" do not apply; however, we maintain the following refund and cancellation provisions to ensure fair treatment of our customers.

2. Refund Eligibility

2a. New Subscriptions — 14-Day Money-Back Guarantee

If you are a new subscriber and are not satisfied with WoBooks for any reason, you may request a full refund within 14 calendar days of your first payment. No questions asked.

  • Applies to monthly and annual plans
  • Applies only to the first payment on a new account
  • Does not apply to accounts that have violated our Terms & Conditions

2b. Annual Plans — Pro-Rated Refund

For annual subscriptions, if you cancel after 14 days but within the first 6 months of the annual term, you may request a pro-rated refund for the unused portion of the remaining months. Refunds are calculated from the date of the cancellation request.

  • Cancellations after 6 months of an annual term are not eligible for a refund
  • Pro-rated refunds are calculated on a monthly basis (not daily)

2c. Monthly Plans (After 14 Days)

Monthly subscription payments are non-refundable after the 14-day money-back period. If you cancel a monthly plan, your access will continue until the end of the current billing cycle, after which no further charges will be made.

2d. Non-Refundable Items

  • Add-on features or one-time purchases (if applicable)
  • Payments made under promotional or discounted rates (unless specifically stated)
  • Accounts terminated due to Terms of Service violations

3. How to Request a Refund

To request a refund, contact us using one of the following methods:

  • Email: [email protected]
  • Subject line: Refund Request — [your account email]
  • Include: Your registered email address, the date of payment, and the reason for the refund request

We will acknowledge your request within 2 business days and process eligible refunds within 7 business days of approval.

4. Refund Processing & Turnaround Time

Approved refunds are returned to the original payment method:

  • Safepay (card payments): 5–7 business days to reflect on your card statement
  • JazzCash / Easypaisa: 3–5 business days to reflect in your mobile wallet

We will send you a confirmation email once the refund has been initiated on our end. Please note that actual receipt timing depends on your bank or mobile wallet provider.

5. Cancellation Policy

You may cancel your WoBooks subscription at any time:

  • Log in to your WoBooks dashboard → Account Settings → Billing → Cancel Subscription
  • Alternatively, email us at [email protected] with the subject "Cancel Subscription"

Upon cancellation:

  • Your subscription remains active until the end of the current paid billing period
  • No further charges will be applied after cancellation
  • Your account data is retained for 90 days, after which it is permanently deleted
  • You may reactivate your account at any time within the 90-day retention window

6. Disputes & Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly through our support team. Unwarranted chargebacks may result in suspension of your account.

To raise a billing dispute: [email protected] — Resolution timeline: 7 business days.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

8. Contact Us

For all refund, cancellation, or billing enquiries: